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Sandler Training | Chattanooga, TN | (423) 702-5579

Howard Goldstein

Management is mostly about processes.

Leadership is mostly about behavior.

Effective management relies on intellectual, analytical, and technical capacities.

Effective leadership relies on appropriate attitudes, behaviors, and the ability to connect with people on a human level.

Effective managers recognize that they must support corporate initiatives through the accomplishment of department goals. They must channel their people's efforts in the appropriate directions in order to accomplish those goals, and in turn, be looked upon favorably by those at the top of the organization. This leads to the notion that the people in the department are there to serve the manager.